Marketing & Sales · Proposed program
Digital Marketing and Campaign Management
Plan campaigns on social and search platforms and measure their results. A weekly assignment on a real campaign.
Course details
Marketing & Sales · Proposed program
Customer Service and Customer Experience
Turn every customer contact into a reason to come back. Practical role-play from phone, branch and chat.
What you will learn
- Greet customers and understand needs quickly
- Handle complaints and upset customers
- Measure and track customer satisfaction
- Improve the customer journey in your organisation
Program outline
- Service basics
- Communication and listening
- Handling complaints
- Measuring experience
Who it is for
Customer service and sales staff and their supervisors.
About the certificateDepending on the program, you receive an EDUNEX certificate, a joint certificate with a partner, or a certificate from a partner accreditation body; we say which before registration opens. What EDUNEX issues carries a QR code and serial number anyone can verify. How certificates work
Program details
- Field
- Marketing & Sales
- Format
- In person
- Suggested length
- 2 days
- Start date
- Announced when registration opens
- Fee
- Announced when registration opens
- Certificate
- Announced before registration
- Partner body
- Named before registration, if any
Registering does not commit you. You hear first when places open.
For your team?
We can run this program as a closed course for your organisation, adapted to its work.
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Presentation Skills
Present your ideas with confidence to any audience. Practise structuring, delivering and answering questions.
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Effective Leadership for New Managers
Move from strong performer to manager who leads a team. Learn to delegate, follow up and give feedback that matters.
Course details